Free2light Electronic cigarette 28 Day Warranty Cover
The Free2light 28 day Limited Warranty strictly covers the original purchaser only under the following terms: USB chargers, UK Mains Charger, car charger and batteries are warranted for a period of 28 days and may be repaired or replaced at our discretion, a maximum of 1 (one) time only.
Batteries are consumable and as such are warranted for 28 days from the date of purchase. Batteries are manufactured to the highest standard, but may fail or degrade over a period of time, especially if used incorrectly. The expected lifespan of an electronic cigarette battery is around 2-3 months or a maximum of
150 charge cycles, depending on usage. Replacement batteries may be purchased from the Free2light online store.
Refilling cartomizers with any substance may damage the automatic battery and will invalidate your warranty.
Cartomizers (Refills) are consumable products not covered under warranty due to the consumable nature of the product, and for health and hygiene purposes.
The Warranty excludes defects arising from accidental damage, misuse, inadequate maintenance, improper charging or use of alternative charging adaptors, or unauthorized modifications including the use of e-liquid substances.
Electronic cigarette Battery safety information
Always read and follow the instructions provided. Please use the Contact Us form on our website providing us with your order number and a brief description of
Customer Services will troubleshoot your issue and e-mail you with instructions on how to fix the problem or provide you with information on how to return the
product for testing.
All returned products are subject to testing prior to sending any replacement. Please allow 14 days for a replacement to be issued.
Free2light will repair or replace (with a new or reconditioned part) components that are faulty at our discretion.
Please ensure that all returns are adequately labelled and packaged in the original packaging and sent by registered mail as we cannot return items lost in the
post or damaged due to insufficient packaging.
24 Coronation Avenue, Sandiacre, Nottingham NG10 5ER
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Fax Number 44 (0) 1159541312
On orders over £50
The healthier option
T 0115 939 36 53