Electronic Cigarette Frequently Asked Questions
Where can I order the Free2light Electronic Cigarette
Ordering and Shipping
How can I order the Free2light Electronic Cigarette?
We recommend that you place your order on our website for fast and secure processing. To order a Free2light Kits, you can visit our shopping area
E-Cigarette Starter Kits
You can also place a phone order by calling 0115 939 36 53 during office hours 9.30am-5.30pm, Monday to Friday.
Please pay by Paypal.
If your UK credit/debit card is declined please check the billing address details provided match your card registered address. The Security Code or AVS check is the last three digits on the back of your card.
What company name will appear on my statement or Paypal receipt?
Free2light will appear on statements and receipts.
Where is my invoice or order confirmation?
Order confirmations, dispatch notices and invoices are automatically e-mailed to customers. Please check your e-mail spam/junk inbox if you are unable to see messages in your main e-mail inbox. A packing slip is sent with the order to the Shipping address and will not display the cost of items purchased.
How long does delivery take?
Orders are processed Monday to Friday and delivery is usualy next day if orders are placed before 12 midday
Do you offer free delivery?
Free Delivery is provided on all UK mainland orders valued over £50.00. Express delivery applies to UK mainland only, excluding Northern Ireland and UK Islands.
Express Courier* excludes Northern Ireland and the UK islands and excluded post codes: BT, GY, HS, IM, IV41 to IV49, IV51, IV55, IV56, JE, KA27, KA28, KW15 to KW17, PA20, PA41 to PA49, PA60 to PA78, PH41 to PH44, PH49, PO30 to PO41, ZE.
What is the Electronic Cigarette?
The Electronic Cigarette is an Electronic Nicotine Delivery System that provides controlled doses of nicotine without the tobacco toxins. For a more in depth explanation of our product and how it work please read: What is the Electronic Cigarette.
Does the Free2light Electronic Cigarette produce real smoke?
The Free2light Electronic Cigarette produces a mist of vapour which looks and feels like real smoke. However, there is no physical smoke. The vapour is odourless and disappears within several seconds.
How long does a battery take to charge?
New batteries are supplied charged and ready for immediate use. On average a fully discharged battery will take 2 hours to fully recharge until the tip goes out.
How long does a battery last between charges?
This will depend on how many puffs you take from the cigarette. Light user 24+ hours, Medium user 8 hours and Heavy user 3 hours. A battery charge provides up to 150 puffs.
What are the cartomizer refill ingredients?
Free2light cartomizer refills contain nicotine, propylene glycol and flavourings. The ingredients are pharmaceutical and food grade and supplied by a worldwide top 10 manufacturer of flavourings. Manufacturing is CE certified, RoHs Compliant and conforms to strict ISO 9001 Quality Management Standards.
How long does a Cartomizer refill last?
Free2light cartomizer refills last up to 6 times longer than regular nicotine cartridges and provide far more vapor and puffs. Each cartomizer refill will last for a maximum of 300 puffs, equal to approximately 35-40 regular cigarettes. Performance will vary and depend on how deep and for how long the user inhales.
Which strength of nicotine should I choose?
Cartomizer nicotine strength is a personal preference. We provide the following purely as a guide.
·Strong 24mg - Smoke more than 15 cigarettes per day.
·Regular 16mg - Smoke around 10 to 15 cigarettes per day.
·Mild 11mg - Smoke less than 10 a day or smoke very mild cigarettes.
Nicotine is not consumed all at once, but over the duration of the full cartomizer.
How do I know when the Cartomizer needs changing?
There are a number of signals which indicate the Cartomizer needs to be changed. Vapor volume will decrease. There may still be some visible vapor present, but the flavour will change and result in loss of feeling. The flavour may become slightly bitter when depleted. Always make sure your battery is charged sufficiently before changing the filter. An undercharged battery can also lead to loss of vapor.
Why does the battery tip blink?
The tip blinking is a low power warning which indicates the battery needs to be recharged.
My battery tip does not light up?
The battery needs to be recharged or the battery can no longer hold a charge and should be replaced.
My battery will not charge?
Batteries are consumable and the expected lifespan is around 2-3 months subject to user care. If batteries are stored in a fully drained or depleted state they will not recharge. Storing batteries with magnetized objects such as keys, sat navs, mobile phones may damage the battery cells. If the battery fails to charge, you will need to order a spare battery.
There is no vapor or less vapor?
Check to see if your battery is fully charged. There may be insufficient power in your battery to vaporize the liquid. Your cartomizer may be empty and needs replacing. The cartomizer flavour changing is another indication that a fresh cartomizer is required.
Please see our Warranty information page for details.
Returns & Refunds Policy
Refunds cannot be offered if any of the goods has been used due to health and hygiene reasons and are not in their original packaging. Please read our Returns & Refunds Policy
Free2light Trade and Wholesale
Do you have wholesale or trade prices?
Yes and we welcome trade enquiries. Please contact us with your requirements
24 Coronation Avenue, Sandiacre, Nottingham NG10 5ER
© 2012 Free2light Free2light.All rights reserved.
Fax Number 44 (0) 1159541312
The healthier option
T 0115 939 36 53